These General Terms of sale are prepared in accordance with the provisions of the Italian Civil Code, Italian Legislative Decree no. 70 of 08.04.2014 concerning information society services and electronic commerce, and Italian Legislative Decree no. 206 of 06.09.2005 and, in particular, Chapter I of Title III of Part III (Art. 45 to 67), which govern the supply and sale of products through the http://www.tankfashion.com website. All products offered for sale on the Site are sold by VALENTI MULTISTORE srl with its registered office in Rogno (BG), via Santa Rita Da Cascia, 5, P.I. 02003540164, hereinafter TANK, the owner of the Site. The General Terms apply to and govern all sale contracts concluded via the Site by Valenti Multistore srl, as specified above, hereinafter TANK. The General Terms are subject to change at any time; each User, therefore, is advised to consult said terms before continuing with any purchase. In all cases, the version of the General Terms that is in force on the order confirmation date will apply for each sale. The General terms apply regardless of the User’s Nationality, provided that the delivery of the products takes place in one of the Countries in which the Site offers the online sales service, as specified in point below, and that said Country corresponds to the User’s Country of registration.
The purchasing of Products via the Site is currently possible if the delivery is to take place in the following Countries:
AUSTRIA BELGIUM CZECK REPUBLIC CROATIA DENMARK ESTONIA FINLAND FRANCE GERMANY HUNGARY IRELAND LATVIA LITHUANIA LUXEMBOURG NETHERLANDS POLAND PORTUGAL SLOVAKIA SLOVENIA SPAIN SWEDEN SWITZERLAND UNITED KINGDOM
The Seller reserves the right to expand or restrict the list of Countries referred above; delivery is also available in the areas of the REPUBLIC OF SAN MARINO and in the VATICAN CITY STATE. Tankfashion.com ships to all countries above with the exception of the following Countries and Territories:
- Bulgaria - Cyprus - Corsica (France) - Greece - Malta - Romania - Canaries Islands (Spain) - Balearic Islands (Spain) - Azores Islands (Portugal) - Madeira (Portugal) - Ceuta (Spain) - Melilla (Spain) - French Antilles - French Guyana - Martinique (France) - Reunion (France) - Aland Islands (Sweden) - Channel Islands (UK) - Andorra - Gibraltar
The data of the User are processed in accordance with Italian Legislative Decree 196/2003 Privacy Code, as specified in the disclaimer on the processing of personal data disclaimer provided to the User completing the login form.
Direct information are aimed at the conclusion of a contract. In order to purchase online the User must compile the appropriate login form on the Site. The User is forbidden from entering data that is not true, in whole or in part; personal data and the email disclosed must, therefore, be personal and real and not belong to third parties and/or be made up. The User, upon compiling the login form, attests, under his/her own exclusive responsibility the accuracy and veracity of the data requested for the activation of the service. Once the login form has been completed, the User must compile the order form in the electronic format prepared by TANK and send it via the Internet by following the instructions provided. As by law, TANK will supply the User with all the information before order confirmation in accordance with Art. 49 of the Consumer Code. Pursuant to Art. 51, paragraph 3 of Italian Legislative Decree no. 206/2005, the intended function for placing the order specifies “Order with obligation to pay”. In order to conclude each order the User must confirm the financial transaction concerning the payment of the price of the Product in the shopping cart; for this purpose, after having chosen the products and confirmed the User data, the Site will redirect the User to the page of the bank that oversees payment transactions, excluding orders which chosen payment was been Bank Transaction. Orders that do not have a recorded payment transaction through payment’s platforms will be automatically deleted. Upon receipt of confirmation of the validity of the payment method indicated in the order and confirmation of the same, TANK will send written confirmation to the User via email to the email address supplied at login, pursuant to Art. 51, paragraph 7 of Italian Legislative Decree no. 206/2005. The offering of Products on the Site constitutes an offer to the public pursuant to Art. 1336 of the Italian Civil Code; the compiling and correct placing of an order via the Site entails, therefore, the acceptance of the previously mentioned offer- The contract, therefore, is considered to be concluded when TANK becomes aware of the User’s acceptance, formalized via the above order form. TANK, however, reserves the right to not accept the order in the event of payment authorization failure with credit card by the market operator. The User can, at anytime, follow the status of their order checking its reserved area logging in. The User, in any case, must always keep their order number that was sent by the TANK as it must be stated in any correspondence with the TANK. The languages available for concluding the sale contract through the Site are Italian and English. The User agrees to ensure the upkeep of the General terms once the online purchase process has been concluded which, however, will have already been seen and accepted, as they are an obligatory step of the purchase process. In the event of non-acceptance of the order, TANK shall give prompt notice to the User, via email. The Products catalogue may be periodically updated by TANK which, therefore, makes no guarantees concerning the permanence of a product included within those available online; at no time does TANK guarantee the availability of all sizes/versions for each garment/colour in the catalogue. In the Products catalogue each product is accompanied by a descriptive sheet that illustrates the main characteristics; the images and colors of the Products in the descriptive sheet could, therefore, not faithfully correspond to the actual colors, due to the effect of the settings of the computer system or the device utilized by the User to view the Site. The published images, therefore, must be understood to be indicative, without prejudice to normal tolerances of use. If, although selectable through the order form, the chosen product was not available, TANK will notify the User promptly via email, proposing the cancellation of the sale contract and the subsequent refund of the price.
Prices on web site including VAT, Italian VAT is 22%; the valid price is the amount visible at the moment of order placing. Each price could be changed at anytime depending by sales and promotions. TANK will issue a Nota di Vendita for each order, when Invoice were not requested, it will be a official document as purchase warranty; in case Invoice are been requested the Customer must provide VAT number of Company, and goods will billed VAT exempt.
TANK not provide insurance for shipments.
The User has the right to withdraw from the sale contract of the Products, as established by Art. 52 of Italian Legislative Decree no. 206/2005, without having to provide any explanation and without penalty. The User can exercise the right to withdraw within 10 (ten) working days from the moment in which the User, or a third party other than the carrier and specified by the User, takes physical possession of the Products. Prior expiration of the period referred above, the User must inform TANK about Products he/she decided to return sending email to email@example.com or fax to +39 035 4340619; the User must wait the confirm from TANK then dispatch out the parcel of return using Postal Service or Courier as his/her choice to:
Valenti Multistore srl via Santa Rita Da Cascia, 5 24060 ROGNO (BG) T. +39 035 967722
The returns must have all original tags and must have the unused conditions that those was received, then TANK will provide to refund User of the merchandise value through the Payment method used for order within 15 days. In the event that, having received delivery of the returned goods, TANK should find a damage or dirty at the Products attributable to the User, TANK shall be entitled to offset the amount corresponding to the damages by the amount to be refund to the User as a result of withdrawal.
The User can contact the following addresses for any additional information or assistance or to send complaints through email at firstname.lastname@example.org or by call at +39 035 967722 direct 5 from Monday to Friday from 9.00 a.m. to 12.30 a.m. and from 2.00 p.m. to 6.00 p.m. (Italian time zone):
VALENTI MULTISTORE srl Via Santa Rita Da Cascia, 5 24060 ROGNO (BG) – ITALY T. +39 035 967722 direct 5 F. +39 035 4340619 @ email@example.com All communication which is carried out via email will be sent to the address specified by the User during the login phase.
All products sold through the site www.tankfashion.com have a legal guarantee of conformity established by Art. 126 et seq. of the Consumer Code, applicable, in any case, to the Consumer only. Pursuant to the law, TANK is obligated to deliver goods to the User that comply with the sale contract. TANK shall be liable to the User for any non-conformity of the Products that exists at the time of delivery of the aforementioned goods. To qualify for the above-mentioned guarantee, the User must notify TANK of non-conformity within 10 (ten) working days of its discovery, or this right will be forfeited, by contacting Customer Services; this notification must contain an accurate and detailed description of the reported defects/faults. Customer Service will respond to the User’s notification, giving instructions for the delivery of the defective product, which will be at the TANK’s expense. TANK will have the right to request that the User attach the purchase invoice to the Product for which he/she intends to enforce the guarantee or another document that proves the date of the sale completion. If active, the legal guarantee of sale entitles the User to the complete refund. The User shall be entitled to requested, at his/her discretion, an appropriate reduction in price or the cancellation of the sale contract. Any defects or damage caused by accidental means or those attributable to the User or those caused by use of the Products in a way that does not comply with its intended use or normal wear and tear are excluded from the non-conformity and, therefore, from the legal guarantee.